Policies
The short version: your price is clear up front, changes are free until 24 hours before, and your pet's safety comes first.
Payment
Nothing is charged to request a time. We text you to confirm it, and you pay after the groom.
Changes and cancellations
Move or cancel for free up to 24 hours before your window from the link in your confirmation. If something comes up later than that, text us as soon as you can.
Price changes
If your pet needs more than you booked, like heavy matting or a much bigger coat, your groomer texts you first. Nothing extra happens without your OK.
Matting
Brushing out heavy mats is painful, so matted coats close to the skin are clipped short. We will always tell you before we do it.
Vaccines and health
Dogs must have a current rabies vaccine. Tell us about health conditions, senior issues, pregnancy or recent surgery when you book.
Behavior and safety
Please tell us about biting, fear or past bad grooms. We stop if continuing would put your pet or the groomer at risk, and only charge for work done.
Weather
Grooming happens inside the van, rain or shine. In extreme heat we may move the time for your pet's comfort.
Tips
Tips are optional. We ask after the groom, with the photos, and 100% goes to your groomer.
Photos
We text you photos of your pet after each groom. We only post photos of your pet publicly with your permission.